1What Information Is Collected
Iuck collects only the information required to deliver its services, maintain security, and meet legal obligations. The categories of data collected are outlined below:
Information Collected at Registration
- Full name (as it appears on your national ID)
- Mobile number (for OTP verification)
- Date of birth (to verify you are 18+)
- Email address (optional, but providing it makes account recovery easier)
- Preferred payment method
Information Collected During KYC Verification
- Photo of national ID or passport
- Selfie (optional, applicable for high-value withdrawals)
- Proof of residential address (in certain cases)
Data collected automatically while using the platform
- Device type and operating system
- Browser type and version
- IP address and approximate location
- Session duration and pages visited
- Gaming history and transaction records
Please note: iuck will never ask for your password, OTP, or payment PIN over the phone or via messages. Any such request is a fraud attempt — report it to support immediately.
2How and Why Your Information Is Used
Iuck uses the data it collects for specific, limited purposes only. The table below outlines each purpose and its explanation:
| Purpose | What Data Is Used | Reason |
|---|---|---|
| Account Management | Name, mobile number, password hash | For login and identity verification |
| Payment Processing | Payment methods, transaction history | To process deposits and withdrawals |
| Customer Support | Contact details and description of the issue | To provide support and resolve issues |
| Fraud Prevention | IP, device information, transaction patterns | To detect unusual or suspicious activity |
| Personalized Experience | Gaming history and preferences | To show relevant games and offers |
| Legal Compliance | KYC documents, transaction records | For licensing and anti-money laundering compliance |
Iuck may use your information to send you SMS messages or notifications about relevant promotions and offers. To opt out, visit your account settings or contact support.
3Who Your Data May Be Shared With
Iuck never sells your personal data to third parties for commercial purposes. However, in limited circumstances, necessary data may be shared with specific partners:
Payment Processors
Payment details are shared with processors to complete transactions via bKash, Nagad, Rocket, or bank transfer. These processors follow their own privacy policies and are committed to keeping your data secure.
Game Providers
Game providers such as Pragmatic Play and Evolution Gaming process gameplay data. They access only game-related data, not your personal information.
For Legal Purposes
Data may be shared when required by a court order, a regulatory authority's investigation, or applicable law. Where possible, members will be informed in advance.
iuck does not share your information with any advertisers, data brokers, or marketing companies. If any organisation claims to have obtained your data from iuck, that is not true — please contact support immediately.
4Data Retention Period
Iuck does not retain data longer than necessary. The general policy is:
- Active account information: All data is retained for the duration of your active account.
- Upon account closure: Transaction records are retained for up to 5 years after account closure for legal compliance purposes.
- KYC Documents: Retained for up to 5 years as required by law.
- Gaming Logs: Retained for up to 1 year, then automatically deleted.
- Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
Once the legally required retention period has expired, data is securely deleted or anonymised so that identification is no longer possible.
5Cookies & Tracking Technologies
Iuck uses cookies and similar technologies on the platform. These are small files stored in your browser that help improve your experience on the platform.
Cookie Type
- Essential Cookies: Required for maintaining login sessions, security verification, and core platform functionality. Disabling these will prevent iuck from working properly.
- Performance Cookies: To analyse which pages are most used and where issues occur. This data is not linked to any name or personal identity.
- Preference Cookies: To remember your language preference and favourite game categories. Disabling these cookies means you will need to re-configure your preferences each time you visit.
You can disable non-essential cookies from your browser settings, though some features may become limited as a result.
6Your Data Rights
Every iuck member has certain fundamental rights over their personal data. To exercise these rights, contact support — we respond within 7 business days.
To exercise your rights support@iuck.clickto send us an email. Include "Data Rights Request" in the subject line and clearly state which right you wish to exercise.
7Technical Data Security Measures
Iuck uses industry-standard technology to protect your data. The key security layers are:
Encryption
All communication with the website and platform is encrypted using TLS 1.3. Sensitive data stored in the database is protected with AES-256 encryption. Passwords are never stored in plain text — only bcrypt hashes are kept.
Access Controls
Within iuck, only staff members who require access can view specific data. All access is logged and reviewed regularly. It is not possible for external parties or unrelated employees to view user data.
Security Audits
Iuck regularly engages independent third-party security experts to conduct penetration testing on the platform. Any vulnerabilities identified are addressed promptly.
Response to a Data Breach
In the event of an unexpected data breach, affected members will be notified within 72 hours. We will clearly communicate what data was compromised, the level of risk involved, and the steps being taken to address it.
8Privacy of Children and Minors
Iuck strictly prevents anyone under 18 from registering. Collecting or processing data belonging to minors is entirely contrary to iuck's Privacy Policy.
If a minor's account is created by mistake and this is identified during identity verification, the account is immediately closed and all collected data is deleted.
If, as a parent or guardian, you suspect your child is using iuck, please immediately support@iuck.clickto notify us. We will investigate promptly and take the necessary action.
9Privacy Policy Updates
Iuck may update this Privacy Policy when necessary. For significant changes, members will be notified in advance by SMS or email to their registered mobile number.
The date of each update will be shown at the top of the page as "Last Updated." Continued use of the platform after any changes have been made will be considered acceptance of the revised policy.
If your mobile number or email address changes, please update it in your account settings — this ensures you receive notifications about policy updates.
10Privacy Contact
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@iuck.click (Include "Privacy" in the subject line)
- Live Chat: Log in to the platform and reach us via 24/7 Live Chat
- Response Time: Typically within 24–48 hours; up to 7 business days for data rights requests
If you believe your privacy has been violated and were unable to reach a satisfactory resolution through iuck, you may file a complaint with the relevant regulatory authority.